Security news
Security news10 November 2004
Sophos deemed top performer in Information Security Magazine technical support review
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Lynnfield, MA - Sophos, a global leader in anti-virus, anti-spam and policy-based network security, today announced that it has been rated a top performer by Information Security Magazine, The TechTarget Security Media Group's award winning monthly publication, in an October technical support review of anti-virus vendors.
Sophos was recognized as a top performer among all vendors, including Computer Associates, McAfee, Symantec and Trend Micro, for the company's successful approach to resolving technical issues, while providing the highest level of customer support. In particular, Sophos received the highest honors for troubleshooting skills, email support, technical knowledge and overall professionalism.
"Sophos has consistently proven to be a company that realizes the value of its customer relationships," said Steve Munford, president of Sophos, Inc. "This recognition reaffirms our strong commitment to providing leading technology backed by a team of devoted, knowledgeable technical support professionals."
The article titled, "Help!" rated 5 anti-virus vendors on their ability to handle several different technical support scenarios, including installation problems, personal firewall issues and malware disinfection. The editors graded each vendor on their ability to solve these technical problems, as well as the entire support experience.
Read the full review now [PDF 409K]
About Sophos
Sophos enables enterprises all over the world to secure and control their IT infrastructure. Sophos's network access control, endpoint, web and email solutions simplify security to provide integrated defenses against malware, spyware, intrusions, unwanted applications, spam, policy abuse, data leakage and compliance drift. With over 20 years of experience, Sophos protects over 100 million users in nearly 150 countries with its reliably engineered security solutions and services. Recognized for its high level of customer satisfaction and powerful yet easy-to-use solutions, Sophos has received many industry awards, as well as positive reviews and certifications.
Sophos is headquartered in Boston, US and Oxford, UK. More information is available at www.sophos.com
