Technical SupportProviding help 24/7
Sophos Technical Support is delivered through three packages: Standard, Premium and Platinum. Each package ensures you get the most out of your investment and that you remain protected against increasingly complex and evolving threats.
About Technical Support
Compare support packages
An overview of our Standard, Premium and Platinum services
To find out more, contact one of our experts.
| Key features | Standard | Premium | Platinum |
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| Software downloads |  |
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| Software updates and maintenance | |
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| 24/7 support | |
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| Web-based support | |
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| Unlimited helpdesk access | |
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| Access to Sophos support knowledgebase | |
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| Support news and IDE alerts | |
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| Basic incident handling | |
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| Proactive product information | |
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| Defined service levels with Support Credits* | |
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| Priority incident handling | |
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| Priority virus sample handling | |
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| Remote system support | |
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| Subscription to Sophos ZombieAlert™ and Sophos WebAlert | |
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| Remote consulting services (4 hours included per contract) | |
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| Periodic support usage reports | |
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| Named technical support account manager | |
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| Escalated incident handling | |
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| Proactive system support | |
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| Post-deployment best practices advice | |
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| Emergency on-site support | |
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| Customized support usage reports | |
* For information on availability in your region, please contact your local Sophos office
